Questions to ask before letting anyone tow after a crash

When a crash happens, your first instinct might be to wave down the nearest tow truck. That impulse can cost you thousands in repairs, insurance complications, or even leave your car in a yard you didn't choose. The difference between a smooth recovery and a frustrating one often comes down to five minutes of questioning before your car leaves the scene.

"Are you operating under your own authority or dispatched by someone else?"

Why this matters: if the operator was sent by a third party—the other driver's insurer, a roadside assistance network, or even a bystander's recommendation—they're ultimately answering to that party, not you. Your interests might not align.

A good answer sounds like: "I'm an independent recovery operator" or "I'm dispatched by [named service], but you can still choose where your car goes." If they seem evasive about who called them, or they start emphasizing why you *should* use their preferred panel beater or repairer, that's a red flag. You're the vehicle owner. You get to decide where it goes.

"What's your hourly rate, your per-kilometre fee, and do you charge for the call-out itself?"

Why this matters: transparent pricing upfront prevents shock invoices later. Some operators bundle; others stack fees. You need to know what you're agreeing to before the winch touches your car.

A good answer is specific: "It's R150 per hour on-scene, R25 per kilometre, and no call-out fee." If they say "We'll sort it out later" or "It depends what's wrong," push back. Ask them to write it down or text you the rates. If they refuse or get defensive, find another operator. Legitimate recovery services can quote on the spot.

"Can you show me your insurance and accreditation documents right now?"

Why this matters: a single mistake during recovery—a dropped car, a scratched door, a broken windscreen—becomes your problem or your insurer's problem. You need to know the operator carries public liability insurance and is registered with the relevant authorities. Ask to see their documents, take photos if you can, and jot down any registration or licence numbers.

A good answer includes offering to show you credentials without hesitation. They might hand you a business card with a registration number you can verify later, or explain where to find them on an official register. If they're vague, say they "don't have it on them," or seem annoyed by the question, walk away. A professional operator carries proof.

"Who decides where my car goes, and can I change my mind if your yard isn't suitable?"

Why this matters: some operators own repair shops or panel-beating yards and have financial incentive to steer your car there, whether it's the best option for you or not. You might prefer your trusted mechanic, your insurer's preferred repairer, or a facility closer to your home. Once your car is in their yard, changing your mind becomes a negotiation.

A good answer sounds like: "You choose where it goes. If you change your mind later, tell us and we'll move it—there may be a small fee, but it's your car." If they insist on their own yard, or say "most people use us for repairs," or make it sound complicated to move your car later, that's a signal they're prioritizing their business over your choice. You're not obligated to use their repair facility just because they recovered your vehicle.

Before you call anyone, take photos of the scene and damage, get the other driver's details, and contact your insurer if applicable. They may have preferred recovery operators on their list—using them might even speed up your claim. But even then, you can ask these same questions. A recovery operator who answers them clearly and confidently is one you can trust. When you're ready to book, Strove can connect you with verified towing operators who've been vetted and rated by other South Africans—making it easier to find someone who puts your interests first.